How to buy
• Deals and offers published on our website are only available through this online outlet.
• All prices published on this website include vat - delivery is extra unless otherwise stated.
• If there are any anomalies with your transaction, we will contact you as soon as possible.
• If you have made a mistake during the placement of your order, use the Google Checkout instructions to cancel and contact us by email or phone as required. (sales@technologywise.co.uk / 01323 749406)

• Your Credit Card will only be charged on the day of despatch.
• Our products have a “Google” click- to-buy button, Click it once to buy an item.
• When you have finished shopping, go to the checkout page, confirm the details are correct and proceed to the payment section.
• Credit card details can be entered safely, or alternatively you can opt to make payment by cheque, or bank transfer. Simply phone or e-mail your order through, and we will arrange despatch upon cleared funds being verified.
• After placing your order you will receive confirmation by email.
• To protect your personal details, invoices are only sent via e-mail. Deliveries only contain delivery notes. Whenever possible, tracking details are sent to you on the day of despatch. Some audio / visual suppliers don't have tracking details until the following morning. We will send any tracking information to you as soon as we have it. However, the parcel may arrive before this is even possible.
• Due to the high instances of Credit Card fraud, all addresses and telephone numbers are checked off-line before any goods are despatched.
• If you prefer not to disclose your credit card details via the internet, we can take your order by phone. We can invoice you by e-mail, and you can arrange a manual bank transfer.
• We do not accept international orders.
• We only deliver to addresses with an active telephone landline.
• If you are paying by credit card, deliveries can only be made to the registered address of your card. If this is not possible, please call us.

Delivery
1. Technologywise works with 2 couriers; Parcelforce and Royal Mail. All computer products are delivered next day before 18.00pm - subject to stock availability, (excluding weekends). Many of our suppliers deliver direct using their own couriers, we will always provide courier details as soon as we can.
2. Some audio-visual distributors do not ship directly to customers, so delivery can take up to four days. Technologywise will always advise you of all delivery lead times at placement of order.
3. Ordering times. If you order before 1pm, your goods will be despatched the same day*. You can expect delivery the following day before 18.00 pm.
4. If you order after 1pm and we can still despatch the same day*, we will contact you and let you know. Orders placed before 1pm on a Friday will be processed the following Monday*. In the event of a Monday Bank Holiday, the order will be processed on Tuesday*.
5. Orders placed after 1pm on a Friday will be processed the following Monday.
6. Orders placed on a Saturday or Sunday will be processed the following Monday*. If you have a preferred delivery day, let us know by e-mail or phone.
7. If you purchase several items, the shopping basket will total each individual item delivery charge but we will be able to reduce this charge - we will contact you if this is the case.
8. Where a price includes delivery, this is mainland UK only.
9. Delivery to the Isle of Man is a 2 day service. Delivery to the Channel Islands can be arranged, please contact us first.
10. If you have different delivery requirements, please call or e-mail us. If we cannot comply, we will let you know immediately.
11. Please note that our couriers will endeavour to deliver as arranged but we will not be held responsible for any costs incurred because of non-delivery or factors caused by others.

• (* exceptions noted previously)

Returns and Refunds

Setting up a return.....

Before you do this, please ensure you have any relevant serial, model and invoice numbers. Please also ensure that you give us the most accurate reason for needing to return the item. This could completely alter the way your return is handled and it's eventual authorisation, so it is very important.

Firstly, send us an e-mail detailing either the faulty equipment or the delivery problem you have encountered. You are welcome to call us if you wish, but we suggest always using e-mail for important details, so that a record can be maintained for future reference.

What is your returns 'policy' and procedure?

Please note that what follows is a summary of the government legislation and is in no way designed to be a complete or exhaustive set of rules and regulations.

Customers have 7 calendar days, starting the day they receive their products, to register their request to return an item or items.

Keep your packaging for a short while
Goods should be returned to Technologywise with their original packaging. Technologywise will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by Technologywise.

Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

Certain Items are not eligible for return, see list below:

• All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or your inner ear cannot be returned for refund under 'cooling off' period legislation once opened, due to our health and safety policy.
• Goods ordered specifically to meet a customer's requirements cannot be returned under the 'cooling off' period legislation, for example, a bespoke computer or speaker system.
• Software, media, and any other copyrighted goods cannot be returned for refund under the 'cooling off' period legislation, if the item has been opened or registered. If available, please use online trial periods before purchasing your order.
• Hardware and software bundled products (such as Microsoft Office products) can not be returned once the item has been opened or registered. If available, please use online trial periods before purchasing your order.

If a product develops a fault within 30 days of receipt, then you can request either:

The replacement of the product
The return of the product for a refund
The repair of the product

Our offer to you maybe decided by cost, and we reserve the right to decline a specific course of action based on cost. Our decision would be based on causing the least significant inconvenience to a customer. If neither repair or replacement is realistically possible, a customer can request a partial or full refund. A full refund may not be reasonable if the customer has received some benefit from the unit before the problem appeared, and the refund given would be in proportion to the amount of use they had from the unit before the problem occurred.

If faulty items are returned to us with parts/items/accessories missing, significant or cosmetic damage, or unreasonable wear, we reserve the right to repair the product under the manufacturers’ warranty and return it to you, the customer, rather than issue a replacement item or credit note.

After a customer has had an item for 30 days, we will always look to get it repaired, whilst minimising significant inconvenience to the customer. We would advise the turnaround time of the repair as stated by the manufacturer / distributor specifically for that item at that time.

Should a product fail after its’ warranty has expired, the customer would be required to seek support from the manufacturer or supplier. In cases where this is not possible, Technologywise will, at its discretion, charge an administration fee of £10 plus 20% of the initial repair cost to the product. Customers will also be required to cover any carriage charges.

All of these regulations relate to Consumers - these are cited as people who are "buying for purposes not related to their trade, business or profession" and these regulations are not open to non-consumers. If a product is bought for use in a business environment, or been bought for use as part of someone's work, then this needs to be pursued through normal business to business sale of goods contract disputes.

Consumers can not expect us to provide redress if they have misused the products - through improper use, incompatible accessories etc.

Please note that in the event of cancellation under the cooling off period, you the consumer are responsible for the cost of returning the goods to us at your own expense. If you ask us to collect the goods then we can collect the cost of doing so from you, the consumer. If however, cancellation is as a result of products being faulty, then this does not apply.

Once notification of cancellation has been received, then ownership of the goods passes back to the supplier, Technologywise. The consumer does, however, still have responsibility to ensure that the goods can be returned to us to be sold as new. This means that consumers have an obligation to get the goods back to us in as new condition.

Please note once again that this list is by no means exhaustive or complete – there may be other circumstances under the regulations which prevent you from returning the goods you are ordering from us. We strongly suggest that you contact either ourselves or one of the regulatory bodies to confirm your position before purchase if you are in any way concerned.

Exclusion of Expressed or Implied Warranties
Whilst we take the utmost care to ensure complete compatibility between hardware and software products, and we endeavour to configure all equipment to the customers requirements, due to the frequent changes and continual upgrading of software and associated drivers, we are unable to guarantee compatibility between the two. Should a compatibility issue arise, we will endeavour to solve the problem, but in the event that we are unable to do so, we cannot accept any liability for consequential loss.

Collections
Please note that even if we arrange and pay for the collection of your goods, it is you, the customer, who is responsible for making sure they are packaged sufficiently to get to their destination safely. If goods arrive with any marks, damage or faults, that were not reported to us before they were shipped, you will be held liable for the cost of repairing or replacing the item.

How do I deal with delivery problems?
If you receive a delivery which has significant external damage, you should refuse delivery from the courier. If the package(s) appear to have only slight damage, accept delivery and then proceed to check the goods for damage or problems.
If any of the goods are damaged, follow our returns procedure - see Setting up a Return at the top of the page.

If you have incorrect goods or missing goods, please contact us via email or by telephone on 01323 749406. However, we would strongly recommend that you open all of your packages before contacting us - we often package goods in other manufacturers boxes to save on costs so it's well worth checking.

What is the status of the contract I have with Technologywise and how can this be altered?
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible. We will advise you about alternative products and agree the next stage of the order with you. If you choose not to continue, your card will not be charged and the contract between us is ended.

What do I do if I'm not satisfied with the service from Technologywise?
Please tell us. Contact us by email or by calling us on 01323 749406.